Control Flow, Inc. - The manufacturer of quality valves, offshore oil field drilling equipment and services second to none.
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Standard Field Service Rates & Conditions
April 2008-2009
DOMESTIC (Continental USA)Service Technician Engineer Control/Electronics Technician/Engineer |
INTERNATIONALService Representative Engineer Control/Electronics Technician/Engineer |
GENERAL PROVISIONS
1. Unless otherwise agreed in writing by Control Flow, Incorporated ("CFI"), all labor, parts, tools, instruments and materials necessary for accomplishing the work of installation, commissioning, start-up or maintenance must be provided by the customer. CFI will provide technical assistance only.
2. Where CFI is requested to supply parts or supplies, all such materials supplied by CFI in connection with field service work performed will be billed to the customer pursuant to CFI's Standard Terms and Conditions of Sale. (These appear on the reverse side of each acknowledgement).
3. All charges for field service personnel will be billed from the time of departure until the return to the service office. Estimates provided prior to service are approximate and all service will be billed at CFI's prevailing rates in effect at the time the work is performed.
4. Time spent by CFI personnel waiting "On Call" or "Stand By", in the site area, will be considered service time and billed at the appropriate service rate.
5. While on a customer location, it is imperative to maintain the safety of customer, contractor and CFI personnel and equipment assets. To achieve this, and as a general rule, no CFI service personnel should be required to work more than twelve (12) hours of any twenty-four (24) hour day. Should service job requirements result in service workloads that exceed the 12 in 24 period, additional CFI service personnel should be scheduled by the customer.
6. Purchaser agrees to accept CFI's statement of time and expenses without the requirements of formal verification, submittal of invoices, receipts or signed timesheets.
PER DIEM
1. All travel expenses excluding air travel, car rental, and lodging (hotels) will be charged on a Per Diem basis (includes meals, laundry, taxi and local transportation via public conveyances, and travel incidentals).
2. Per Diem charges will not apply for days that include overnight stays on offshore vessels and rigs with industry standard personnel quarters and meal facilities. Offshore vessels or rigs that have general industry substandard quarters and/or facilities will incur a 50% surcharge added to the applicable daily rate.
OTHER TRAVEL AND LIVING EXPENSES
1. All travel expenses including air travel, ground transportation between cities or distant locations, car rental and lodging (hotels) will be billed to the customer at the actual cost incurred plus 15%.
2. Vehicle Charge for travel by CFI vehicle will be billed at the rate of $1.65 (US) per miles.
3. Cost of travel time by CFI service personnel in excess of one hour will be charged at the daily service rate portal to portal (from the time such personnel depart their home base location and return to same locations.)
4. Business class service is required for all CFI service personnel for all air travel time in excess of six (6) hours. If business class for such travel is not available, then a $1000.00 per travel day surcharge will be added to travel cost for flights in excess of six (6) hours duration.
MINIMUM FEES
1. Minimum billing for all field service is based upon a calendar day or any part thereof in US Dollars at applicable service rate.
2. Holiday premium of an additional 25% will be applied to the service rate for standard National (U.S.) holidays and 50% for Thanksgiving, Christmas and New Years.
SERVICE LIMITATIONS AND PAYMENT REQUIREMENTS
(re. international service, extended service periods, and taxes)
1. All service performed by CFI service personnel is limited to a maximum of four (4) consecutive work weeks//twenty-eight (28) days, at which time they will be rotated to their home base with the customer bearing the cost for all transportation expense for replacement and returning CFI service personnel. Any exception to this policy must be agreed in writing by CFI in advance and are subject to a higher service day rate.
2. All payment for services rendered will be billed and payable in U.S. dollars. At the option of CFI, purchasers of services rendered outside of the Continental United States must establish an irrevocable Letter of Credit confirmed by a United States bank acceptable to CFI providing for payment to CFI against invoices issued for service performed and costs incurred.
3. All services are billed net of excise taxes, other sales tax or withholding taxes. Customer will be responsible for any additional costs incurred for local sales taxes of any kind. Customers are advised to notify CFI in advance if any such tax or tariff will be assessed by any local authorities outside of the State of Texas.
DISCLAIMER OF WARRANTY
Customer agrees that CFI is providing technical assistance only. No warranties expressed or implied, are provided.
ARBITRATION PROVISIONS
Any controversy or dispute between CFI and the customer shall be settled by arbitration under the laws of the State of Texas and in accordance with the rules of the American Arbitration Association at a hearing to be held in Houston, Texas, and judgment upon the award rendered by the Arbitrator shall be final and binding and may be entered in any court having jurisdiction there over.
